Support Plans

Divine IT Limited service and support team is dedicated to provide supreme level of personalized service to client, ensuring customer can gain a return on investment. That is why we introduced different methods of support packages. You may also ask for custom support as of your requirement.

Type Service Description Standard Plus Premium
Common Support Availability (Email and phone) Highly skilled technical staffs are available and accessible for unlimited support requests. Sunday - Thursday
10.00am - 6:00pm BST		 Sunday-Thursday
10.00am - 8:00pm BST		 Sunday-Thursday
9:00am - 9:00pm BST
Response Time Initial response on all service requests upon receipt 6 business hours 3 business hours 1 business hours
Business Hour Use direct email links within the product to contact the Divine IT Limited support team. 8 / 5 10 / 5 12 / 5
Telephone Support Access qualified technicians to help you resolve issues and meet your objectives +880 2 8956074 +880 2 8956074 +880 2 8956074 & hotline
Update & Upgrade Get the latest product upgrades and releases at no extra cost
Dedicated Support Get a dedicated Support Technician to assist you who is knowledgeable with your account. Negotiable Negotiable Negotiable
Designated Support Contacts Select the authorized personnel from your organization to receive support from. Add additional contacts at any time for a nominal fee. No designated personnel 1 designated contact 2 designated contacts
Non-Business Hour Support In case, outside of the office hours an extra support option will be created for live support Hourly fee charged Hourly fee charged Hourly fee charged