Support Packages

Choose to Fit Your Business Needs

Basic

Call Us For Price

Support Hours
  • 10am-5pm
Ticket Reply
  • First Come, First Service
Documentation Website
  • Available
24/7 Emergency Support
  • No
Bug Fixing Updates
  • Every 6 Months
Version Updates
  • Same Version
Dedicated Support Account Manager
  • No
Assistance to ERP Admin
  • Yes (Limited Time)
Onsite Support
  • No
Training
  • Resources
Process Analysis
  • No

Standard

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Support Hours
  • 10am-5pm
Ticket Reply
  • Reply in 24 Hours
Documentation Website
  • Available
24/7 Emergency Support
  • No
Bug Fixing Updates
  • Every 3 Months
Version Updates
  • Same Version
Dedicated Support Account Manager
  • No
Assistance to ERP Admin
  • Yes ( Limited Time)
Onsite Support
  • No
Training
  • Online, Offline at PrismERP HQ (Limited Time)
Process Analysis
  • No

Plus

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Support Hours
  • 10am - 5pm
Ticket Reply
  • Reply in 6 Hours
Documentation Website
  • Available
24/7 Emergency Support
  • Yes
Bug Fixing Updates
  • Every 2 Months
Version Updates
  • Same Version
Dedicated Support Account Manager
  • No
Assistance to ERP Admin
  • Yes ( Limited Time)
Onsite Support
  • Yes ( Separate Quote)
Training
  • Online, Offline at PrismERP HQ (Limited Time)
Process Analysis
  • Yes ( Limited Time )

Premium

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Support Hours
  • 10am - 8pm
Ticket Reply
  • Reply in 3 Hours
Documentation Website
  • Available
24/7 Emergency Support
  • Yes
Bug Fixing Updates
  • Every Month
Version Updates
  • Upto Next Major Version
Dedicated Support Account Manager
  • Yes
Assistance to ERP Admin
  • Yes ( Limited Time)
Onsite Support
  • Yes ( Separate Quote)
Training
  • Online, Offline at PrismERP HQ (Limited Time)
Process Analysis
  • Yes ( Limited Time )