Support Packages

Choose to Fit Your Business Needs

Basic
Standard
Plus
Premium
Price
Call Us For Price
Call Us For Price
Call Us For Price
Call Us For Price
Support Hours
10am-5pm
10am-5pm
10am - 5pm
10am - 8pm
Ticket Reply
First Come, First Service
Reply in 24 Hours
Reply in 6 Hours
Reply in 3 Hours
Documentation Website
Available
Available
Available
Available
24/7 Emergency Support
No
No
Yes
Yes
Bug Fixing Updates
Every 6 Months
Every 3 Months
Every 2 Months
Every Month
Version Updates
Same Version
Same Version
Same Version
Upto Next Major Version
Dedicated Support Account Manager
No
No
No
Yes
Assistance to ERP Admin
Yes (Limited Time)
Yes ( Limited Time)
Yes ( Limited Time)
Yes ( Limited Time)
Onsite Support
No
No
Yes ( Separate Quote)
Yes ( Separate Quote)
Training
Resources
Online, Offline at PrismERP HQ (Limited Time)
Online, Offline at PrismERP HQ (Limited Time)
Online, Offline at PrismERP HQ (Limited Time)
Process Analysis
No
No
Yes ( Limited Time )
Yes ( Limited Time )